HGV TECH / GLOBAL SUPPORT

Customer Support Center

Global after-sales support · Complaints · Business inquiries

Working Hours

Mon–Fri · 09:00–18:00

Beijing Time (UTC+8)

✓ We're here to help.

Our team will review your request and respond as soon as possible during business hours.

Direct Contact

Instagram QR code for HGV official account

Official Instagram

@hgv_au_home ↗

Scan the QR code or tap the account to contact us.

Before submitting a request

For order, delivery, refund or return issues, please contact the marketplace customer service first. If your issue remains unresolved, submit a support request below.

Submit a Support Request

Tell us where you purchased your product and what happened, so our team can respond more efficiently.

Request type *
Proof of purchase / Issue photos

For privacy and delivery reliability, file attachments are not accepted in this form yet. Our support team may request order screenshots or photos by email.

By submitting, you agree that HGV TECH may use the information provided to respond to your request. Please do not include passwords or payment card details.